Governance reform is about government and citizens working together in more responsive, inclusive and accountable ways for the benefit of citizens. More responsive, inclusive and accountable attitudes and behaviour on the part of government and non-government stakeholders are the critical factors which lead to meaningful reform processes, and replicate and sustain reforms beyond the lifetime of development programmes. In supporting this kind of attitude and behaviour change, we have learned the power and importance of ‘practising what we preach’. Core values, demonstrated in agreed attitudes and behaviour, form the essential heart of everything SAVI does. These reflect and reinforce the behind-the-scenes role programme staff play in facilitating locally-driven change.